Complio Frequently Asked Questions

Show/Hide All

General Questions

• I just got accepted to the program. What do I need to do next?

  Congratulations. Your next steps are to create a Complio account, gather all required documents, and review the Complio Checklist for clinical/practicum requirements.

• Where can I find the Complio Checklist, and what requirements are needed for the program?

  The Complio Checklist is on the Clinical Affairs webpage.
• How much does Complio cost?

  Costs vary by program. Select your Department and Program of Study to load the correct package.

  Nursing Programs – $55.99 total

  • 14-month subscription: $15
  • Drug & Alcohol Screen: $38
  • Handling fee: $2.99

  Allied Health Programs – $90.99 total

  • 14-month subscription: $15
  • Criminal Background Check and Drug & Alcohol Screen: $73
  • Handling fee: $2.99
• I am compliant, now what?

  Once you are compliant on all items in Complio, print your Complio Summary Report and email it to your Program Advisor if requested. Be sure to:

  • Follow up with your program for any deadlines or announcements (orientation, registration, boot camp).
  • Remember it is your responsibility to upload items on time and maintain compliance for the duration of the program.
• How can I get my Complio Summary Report?
• How can I report an incident that occurred on campus or at my clinical site?

  Report all incidents that occur on or off campus using this link: Report an Incident.

• My Complio account is locked and says I need to reset my password. What do I do?

  Complio accounts will lock if not accessed within 90 days. You will need to reset your password by calling American DataBank at 1-800-200-0853.

Complio Subscription Information

• How do I create my Complio account?
• How do I order my subscription?
• How do I renew my subscription?
• I already have a Complio account, but it is under a different program. How can I change programs?

Vaccines

• What vaccines do I need to apply to the program?

  All required vaccines are listed on the Complio Checklist. For all Health Science Professions (HSP) programs, the following immunizations are required and must be validated/stamped by a U.S. medical facility:

  • Tdap (Tetanus/Diphtheria/Pertussis) – within the last 10 years
  • Hepatitis B – complete 3-dose series (4–6 months) or 2-dose series (1–2 months), OR a titer report proving immunity
  • MMR (Measles, Mumps, Rubella) – 2 complete doses or titer report proving immunity
  • Varicella (Chicken Pox) – 2 complete doses or titer report proving immunity
  • Meningitis (for students 21 years old and under) – 1 dose within the last 5 years is accepted, or 2 completed doses
  • COVID-19 Vaccine – Not required by STC HSP (subject to change). If your clinical/practicum site mandates it, you must comply. Health or religious exemptions can be submitted to the clinical site.

  Important: All immunizations or titer reports must come from a U.S. medical facility. If you have questions, contact the Clinical Affairs Department.

• What date do I enter when I upload my vaccines?

  Enter the date the vaccine was administered, not the date you are uploading it.

• I do not have a copy of my vaccines. Do I need to get them all over again?

  No. You can contact or visit your graduating high school to request a copy of your immunization form.

• My vaccine forms are from another country. Will they be accepted?

  Unfortunately, international vaccination forms are not accepted. All records must come from a U.S. medical facility.

  We recommend taking your records to a county clinic (Starr, Hidalgo, Cameron or Willacy) to have them entered into the ImmTrac Database. The clinic may require you to sign a consent form and could charge a small fee. Once processed, they will provide you with an updated electronic vaccination record (printed copy).

• I do not have a COVID-19 vaccine. Will it be a requirement for the program?

  No, COVID-19 vaccination is not required by STC HSP (subject to change). However, if your clinical or practicum site requires it, you must comply. Health or religious exemptions can be submitted to the clinical site.

• My meningitis vaccine is expired or about to expire, but I am over 22. Do I need a new one?

  No. Students 22 years or older do not need to renew the meningitis vaccine. Texas law requires 2 complete doses only for students under 22.

• I work at a hospital. Can I submit proof of vaccines from there?

  Yes. Contact your hospital’s employee health department to request a copy of your immunizations.

• Are vaccine exemptions allowed?

  Yes. Vaccine exemptions are permitted for health or religious reasons, provided proper documentation is submitted in advance to attend clinicals. Please note that the clinical site may request additional documentation.

  For more information, contact the Clinical Affairs department at: clinicalaffairs@southtexascollege.edu.

Drug & Alcohol Screening (D&A)

• What type of Drug and Alcohol screen is required?

  The Division requires a 10-panel plus Alcohol Screen (urinalysis).

• I just purchased the Drug & Alcohol screen (D&A). What’s next?

  After purchasing, you will receive an email from American DataBank with your Drug Screen Order Form.

  • Show the scan code at the testing facility before providing your specimen.
  • The order form is valid for 30 days unless your program deadline is earlier.
  • Check the facility’s screening and business hours; some locations may require an appointment.
• I completed my Drug & Alcohol screen. Do I upload the receipt?

  No. The lab will upload your results directly to your Complio account within 2–4 business days once the specimen is processed.

• I am taking prescribed medication. What if I test positive? Will I lose my seat?

  Students with U.S. prescribed medications who test positive will be reviewed on a case-by-case basis.

• I tested positive. What happens next?

  Students who test positive will forfeit their seat to thier declared program. Contact your program for information on re-application.

• My drug and alcohol screen was already compliant from another program. Do I need to update it for a new program?

  Yes. A new D&A screen is required if you are pursuing a different program.

• I work at a hospital and recently completed a D&A screen. Can it be accepted?

  If the screen was completed within the last two weeks and matches the panel required by the division, it may be accepted.

  Must be from a U.S. medical source.

Complio Forms/Documents

• Video Tutorial: How do I upload documents?
• I watched the tutorial but still need help. Who can assist me?

  For help with scanning or uploading your Complio documents, contact:

  • HSP Open Labs: 956-872-3067
  • HSP Library: 956-872-3112
• Where can I find the necessary Complio forms?

  You can find all required forms by scrolling down to Forms on the Clinical Affairs webpage.

• What date do I enter in Complio when I upload a form?

  Enter the date the form was signed, not the date you are uploading it.

• Who reviews the files/documents I upload to Complio?

  The Clinical Affairs Department reviews all uploaded items. Specifically, Ms. Mata and Ms. Garcia are the only administrators who can access and review your documents. Faculty, advisors and other staff do not have access and cannot review your items.

• How long will Clinical Affairs take to review the items I uploaded?

  After uploading your documents, please allow up to three (3) business days for the Clinical Affairs Department to review them.

  • If an item is not accepted, you will receive an email notification explaining why (check your Complio account).
  • If an item is about to expire, you will receive an email notification prompting you to update it before expiration.
• I need to be compliant. How long will it take Clinical Affairs to review the items I uploaded?

  The Clinical Affairs Department generally reviews submissions within 3 business days. Please plan ahead, as your personal time management does not affect this review period.

• Does Clinical Affairs have any recommendations for uploading items?

  Yes. It is strongly recommended to upload items at least one week before the deadline or expiration date. This ensures there is enough time for both you and Clinical Affairs to review and correct any issues.

• I uploaded my document on Friday afternoon, but I have clinicals on the weekend/Monday morning. Can I still attend clinicals?

  No. You must be compliant in Complio to attend clinicals. Clinical Affairs does not review documents on weekends or after hours, so plan uploads accordingly. Contact your clinical instructor or Program Clinical Coordinator if you have questions.

• I uploaded the items, but it is still showing as “Incomplete.” What does that mean?

  An item may appear as incomplete for several reasons:

  1. You have not uploaded a file/document.
  2. The file you attached was not approved.
  3. You may need to attach a file/document to other items in that category (e.g., each vaccine/dose or Hospital Orientation requirement).
  4. Did not input the date or update the date on your Complio.
• I have an item that is about to expire, do I have to resubmit it or update it (renew it)?

  Items that are about to expire are to be updated (renew/re-do/get a new one).

• Do I have to wait until it expires to update/upload?

  No, do not wait until the item expires for you to update or upload it. Take care of any expiring items at least one week before they are set to expire.

  The only item that you have to wait until the day it expires is the COVID-19 Acknowledgment form.

Health Insurance

• I have health insurance. What do I upload to meet the requirement?

  Upload verification of coverage (VOC) with a current date (e.g., 00/2025). Make sure your name and status are visible. Use your insurance online portal to take a screenshot from a computer showing the current date stamp (bottom or top right corner) and the logged-in tab. Do not upload your health ID card.

• What kind of health insurance providers are accepted?

  Most providers are accepted, including Ambetter and Medicaid (CHIP), as long as the correct information is submitted.

• I have insurance from Mexico. Can I upload proof of that?

  No. Only insurance forms from a U.S. source are accepted.

• I have Healthy Texas Women’s Insurance. Can I use it as proof of coverage?

  No. This insurance only covers women’s healthcare needs and does not meet Complio requirements.

• Why is Complio saying that my health insurance is going to expire even though I have coverage all year?

  Proof of health insurance in Complio expires at the end of every semester. You will need to upload updated proof of coverage at the beginning of each semester.

• There is a “blue checkmark” with an override on the insurance category. What does this mean?

  An override indicates temporary approval, usually applied for newly accepted students or at the start of the semester. You are still responsible for uploading proof of insurance (health or student accidental) 1 week before the expiration date.

Student Accidental Insurance

• I do not have health insurance. Where can I purchase the Student Accidental Insurance (SAI) through STC?

  Visit Student Insurance Plans to see options for plans and online enrollment.

  Make sure you select the 2025–2026 school year. The insurance will be valid from 8/26/25 to 8/25/26.

• How do I purchase SAI through STC and answer the online questions?
• I just purchased SAI. What proof do I upload to my Complio account?

  You will upload the Policy Certificate (must show the academic year at the top) and the proof of payment emailed to you. These documents must include your name/email and must be current.

CPR

• What kind of CPR certification is required?

  STC HSP requires all students to be certified by an American Heart Association provider. The certification required is BLS (Basic Life Support).

• Where can I go to get CPR certified?
  • STC Continuing Education offers CPR courses. Please visit their website for upcoming courses: Continuing Education – Health Care
  • American Heart Association provides information for local providers in our area: American Heart Association
• How do I contact the Continuing Education Department?

  For questions regarding course details, fees, or registration, please contact Continuing Education at 956-872-3585 or visit their website: STC Continuing Education – Health Care Courses.

• If I complete my CPR requirement online, will you accept it?

  No. Online CPR courses will not be accepted.

• The CPR class I registered for is a Hybrid course. Will that be accepted?

  Yes. We accept Hybrid CPR courses, which include completing the theory portion online and the skills portion in-person.

• It is asking for a signature. Where do I sign?

  Providers now issue eCards only. These will be emailed to you, and there is no need to sign them. Verification can be done through the QR code on the eCard.

First Aid (PTA/OTA Only)

• Can the First Aid course be completed online?

  No. The course cannot be fully online. It can be hybrid (blended) or in-person, but the skills portion must be completed in person.

Hospital Orientation

• I completed the Hospital Orientation last year, but it won’t let me update the modules or get my certificate. What can I do?

  For issues with the Hospital Orientation course, contact:

  • Mr. J. Gonzalez – jgonzalez@southtexascollege.edu
  • Distance Learning Support – 956-872-2598 | support@southtexascollege.edu
• I completed the post-tests last year. Do I need to resubmit them, or retake the tests again?

  All Hospital Orientation items (certificate, post-tests, and ISA form) expire one year after completion. You must retake the course and upload your current post-test grades, current H.O. certificate, and current ISA form.

• Blackboard locked me out. How can I access the modules again?

  You can re-enroll in the course through the Digital Learning Center in Blackboard:

  • Step 1: Log into Blackboard. Go to the Tools on your Blackboard Navigation Panel left-hand side. Then Click on Digital Training Center.
  • Step 2: On the Catalog page, click a course/module panel to see additional information or enroll. If necessary, use the search or category filters to locate the proper offering.
  • Step 3: To enroll, click the Enroll Now button. Click Enroll on the Enrollment Confirmation pop-up. This will enroll you in the course/module and take you to your Dashboard page.
  • Step 4: From your Dashboard page, click the course, then click Start Course.
  • Step 5: You can find your training, on your Blackboard Course Page. Click on the Courses tab in the menu on the left to open the Course Page list. Use the Terms dropdown menu to select Current Courses.
• What do I need to upload to the Hospital Orientation?
  

  This category has 5 items you need to upload.

  • Hospital Orientation Certificate (emailed to you once you complete the modules).
  • Information Security Agreement (ISA) form ( 2 pages- can be found on the Clinical Affairs website under ' Forms'.
  • Proof (screenshot) of Post tests 1-3 with grades, date, name.

  You will 'Enter Requirement' 5 times and upload the corresponding form to each item from the drop-down box.

COVID-19 Acknowledgement Form

• What is the COVID-19 Acknowledgement Form?

  The COVID-19/Fit Testing Acknowledgement Form is only an acknowledgment form. It will expire at the end of every semester. Do not leave any blanks—form must be completed in full.

  Download: COVID-19 Acknowledgement Form.

• The COVID-19 Acknowledgement Form is about to expire, what do I do?

  The form expires at the end of every semester. Wait until it expires, then update it for the upcoming semester. The form is linked in your Complio account. Once you update it, the system will automatically approve it—it does not go through our work queue for review.

Flu Vaccine

• When do we need the flu vaccine?

  The flu vaccine is required during flu season (August–March).

• I got my flu vaccine in August of this year, but Complio won’t let me update it. What should I do?

  Enter 9/1/25 as the date on Complio for the new flu season so the system can process it for review.

• I received my flu vaccine earlier this year. Do I need another dose?

  Yes. Flu vaccines expire on August 31 of the current year, regardless of when they were administered. New flu vaccines become available in August each year.

• Complio says my flu vaccine will expire on August 31. Will I become non-compliant?

  Yes, flu vaccines expire on August 31. Students who have not updated their vaccine will be non-compliant.

• Complio is asking for the vial lot number and expiration date. What is this, and where can I find it?

  Ask the facility administering your flu vaccine to include the vial lot number and expiration date on your vaccination form. Most facilities include this automatically, but it is the student’s responsibility to ensure it is documented.

• Can the Clinical Affairs Department contact the facility for my flu vaccine information?

  No. The Clinical Affairs Department will not contact the facility on your behalf.

Tuberculosis (TB)

• To complete the TB requirement, is it only the skin test?

  No. Students can meet the TB requirement by completing one of the following:

  • TB/PPD (skin test)
  • Chest X-ray report (only if you have prior proof of a positive TB/PPD)
  • T-Spot (bloodwork - has to be within a year)
  • QuantiFERON Gold Test (bloodwork - has to be within a year)
• I had a TB test when I was younger. Is it still valid?

  No. TB tests expire annually and must be updated every year.

• I need to be compliant for clinicals, but I don’t have my results yet. Can I upload the receipt from the facility?

  No. You must upload an official form from the facility with the results documented.

• I have a Chest X-ray. Can I upload that to meet the TB requirement?

  No. Do not upload the Chest X-ray image. Only the Chest X-ray report issued by the facility will be accepted. Clinical Affairs is not trained to interpret X-rays.

• Can the Clinical Affairs Department contact the facility to get my TB information?

  No. The Clinical Affairs Department will not contact the facility for any information.

• I got my TB test, but results take 2–3 days. Can I upload proof it was administered to be compliant?

  No. You must upload the official form with results from the facility.

• I took a TB test on 1/10/2025. Do I need another one? Complio says it doesn’t expire until 4/2027.

  Yes, your TB will expire on 1/10/2026. The 4/2027 date is the vial expiration date, not your test expiration.

TBON Clearance (For Nursing Programs ONLY)

• What do I upload to Complio for TBON clearance?

  You will upload one of the following:

  • Blue Card (front and back)
  • Outcome Letter (both pages, including the signature page)
• I am in the nursing program. Do I have to purchase a background check?

  No. Students in the VN and ADN programs do not need to purchase a background check. Your clearance will be your TBON Blue Card or TBON Outcome Letter.

• I already have a TBON Blue Card/Outcome Letter but switched nursing programs (e.g., ADN to VN). Can I use it to apply?

  If you selected 'BOTH' VN and ADN when you submitted your TBON Roster, you can use it. If you only selected one program and are now applying to the other, you must resubmit an updated TBON Roster with the correct program. Otherwise, you may not be included on the correct TBON checklist and could be delayed in testing for your NCLEX.